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Cooled Shipping
In line with our commitment to sustainability, we prioritise the use of sustainable packaging solutions. To ensure the quality of our chocolates, we have implemented Ranpak’s eco-friendly thermal packaging. This paper based insulating RecyColdÂź climalinerâą and ice packs provide a reliable temperature control and protection against temperature fluctuations and physical damage.
Introducing the Neuhaus reusable cooler bag. When you purchase this stylish and practical bag online, you not only get a convenient way to transport your Neuhaus chocolates, but also a sustainable choice that you can reuse next time you come and buy your favourite Belgian chocolates in one of our Neuhaus boutiques.
Gift bag
Complete the perfect gifting experience with a Neuhaus gift bag, now available for free in the checkout. By adding the gift bag to your order, your chocolate box will arrive ready for gifting
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Personalised card
Add a personal touch to your gift by adding a personalised message in the checkout. This is free of charge.
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Recyclable materials
A lot of care goes into picking out the right sustainable materials to ship your chocolates.
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United Arab EmirateÂ
- For orders placed between Monday and Thursday before 21.00 delivery in 1 to 2 working days
- For orders placed between Friday and Sunday: delivery on Monday or Tuesday
Delivery in UAE
- For orders placed before 21.00: delivery in 2 to 3 workingdays
Yes. You can add a personal touch to all gifts. You will be able to add a personal gift message while you enter the address details of the recipient.
You can change your shipping address after you placed an order as long as the item has not shipped. Please contact us as soon as possible in case of changes of address and we will do our best to rectify this. Since we offer next day delivery, we process our parcels very quickly. If the packages have not yet been processed, we will still implement this change.
No, we never include invoices with gifts. We take pride in providing a comfortable gifting experience for both the sender and the recipient.
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We offer flat delivery rate on 75 AED
Yes, you can ship to multiple addresses by selecting "ship to more then one address" in the checkout. Then you can easily choose which product you want to ship to which address. Please note that you pay shipping costs per address.
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Yes, we absolutely can ship chocolates during warm weather and to warm climates all year long. We designed special boxes to control temperature and protect the chocolates all the way to their destination.
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You can reuse it by storing them in the freezer, or you can cut it open and empty the content into the sink.
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